CFE restores power in Quintana Roo after hours-long outage: what to do if your service fails
The Federal Electricity Commission reported service fully restored across four southeastern states after a failure it blamed on vandalism to two 400 kV lines.
The Federal Electricity Commission (CFE) reported that electricity was fully restored in Quintana Roo, Yucatán, Campeche and Chiapas in the early hours of September 1, 2026, following a blackout that left parts of the southeast without power for several hours the night before.
According to the CFE, the interruption stemmed from damage to two 400 kV high-voltage transmission structures, which the company attributed to acts of vandalism affecting the insulation chains. Outages began around 8:00 p.m. and service was normalized near 3:00 a.m., after repairs carried out by specialized crews. The commission said it will conduct expert assessments and investigations to identify those responsible.
What it means for Cancún. Prolonged outages don't just disrupt daily life: they can damage appliances through voltage swings when power returns. If a connected device failed during or after the blackout, the CFE has a formal damage-claim procedure. Users should document the affected equipment, keep receipts, and file the claim at a Customer Service Center or through the company's official channels.
How to report a failure. For outages or voltage drops, the CFE handles reports 24 hours a day via the 071 phone line, the CFE Contigo app, and its online service portal. Having the service number printed on your bill ready will speed up locating your address.
Practical tips for future outages: unplug sensitive appliances (refrigerator, TVs, computers) during a blackout to protect them from the voltage spike when power returns; use surge protectors on valuable equipment; and keep the refrigerator closed to preserve food as long as possible. Businesses with perishable goods can keep a thermometer on hand to decide what remains safe after several hours without refrigeration.
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