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Aguakan works on Cancún's water intake today: low pressure and outages expected

Interconnection work on Tuesday, October 20 may leave some neighborhoods with little or no water; service will return gradually.

By Miguel Díaz Miró · Responsible editor ·
Maintenance work on Cancún's drinking water network

Cancún residents may experience low water pressure or temporary outages on Tuesday, October 20, due to scheduled interconnection and maintenance work that water utility Aguakan is carrying out at the Intake Zone (Zona de Captación) that supplies the city.

According to the utility's notice, issued on October 19, the work may affect some supermanzanas (neighborhood blocks) in Benito Juárez. Aguakan did not specify the hours of the work or a list of affected neighborhoods.

When will water come back?

Aguakan says that once the work is complete, service will be restored gradually as storage tanks refill. Recovery time varies by area; higher or more distant parts of the network are usually the last to return to normal.

What to do if you live in Cancún

  • Fill buckets, jugs or your cistern early, before pressure drops.
  • Prioritize water for drinking, cooking and basic hygiene; postpone laundry or washing cars and sidewalks.
  • If you have a rooftop tank (tinaco), check that the float valve works so it refills as soon as service returns.
  • When water returns, let the tap run for a few seconds if it comes out cloudy or with air.
  • If service on your street is not restored within a reasonable time, file a report so it is logged.

Phone numbers for reports

  • Emergencies: 073
  • Benito Juárez, Puerto Morelos and Isla Mujeres: (998) 891 4860
  • Social media: @DHCAGUAKAN on Facebook and X

You can also check your account and consumption history at the utility's virtual office (oficina.aguakan.com).

This is one of several maintenance jobs Aguakan has scheduled in northern Quintana Roo this October; earlier in the month the company announced work affecting Cancún and Isla Mujeres. For households without a cistern, keeping a minimum water reserve at home is the best way to ride out notices like this one.

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