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Free counseling and a WhatsApp line: Cancún's support for teens facing addiction risks

The city's addiction institute held a mental health workshop at a middle school in SM 260; anonymous help is available at 998 483 1650.

By Miguel Díaz Miró · Responsible editor ·
Middle school students at a mental health workshop in Cancún

Benito Juárez's Municipal Institute Against Addictions (IMCA) held a mental health and addiction prevention workshop on September 30, 2026, for students at Escuela Secundaria Técnica “Ikal” in supermanzana 260, Cancún, city hall reported.

The workshop is part of the third stage of the “Yo No Soy Cómplice” (I Am Not an Accomplice) campaign, which ran from May to September 2026. Mayor Ana Paty Peralta, IMCA director Alberto Ortuño Báez and school principal César Augusto Díaz Castillo attended. The mayor told students that what matters most is knowing the city will be there for them.

What help is available

According to city hall, IMCA offers free psychological and psychiatric care. Ways to get help:

  • WhatsApp 998 483 1650: request support or file reports anonymously.
  • City hall: (998) 881 28 00, for information on IMCA services.
  • In a crisis or emergency, call 911.

Nationwide, the federal Health Ministry's Línea de la Vida (800 911 2000) offers free, 24-hour guidance on addiction and mental health.

Coming up

City hall announced the “Guardianes por la Paz” (Guardians for Peace) program will run October 19–23, 2026, continuing its work with young people.

Signs for parents and teachers

Sudden mood swings, isolation, a sudden drop in grades, secretive new friendships, or losing interest in activities they used to enjoy may signal that a teenager needs support. Talking without judgment and reaching out to a professional early makes a difference — IMCA services are free.

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