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Cancún gets about 120 mm of rain; 350+ workers clear drains, report flooding at 998 778 4500

Benito Juárez city hall keeps crews on the streets and expects intermittent showers with lightning. Here is how to report flooding and stay safe.

By Miguel Díaz Miró · Responsible editor ·
Municipal crews clear storm drains after heavy rain in Cancún

Cancún received roughly 120 millimeters of rain between Friday night, October 2, and Saturday, October 3, prompting Benito Juárez city hall to deploy more than 350 workers from several departments to deal with street flooding, the municipal government said. The operation was led by the city's secretary general, Pablo Gutiérrez Fernández.

According to the municipality, crews worked from Friday afternoon until 5:30 a.m. Saturday and then resumed. Their job focused on pulling trash and plant debris out of grates, storm drains and absorption wells, and cleaning roadways.

Priority areas

City hall listed these avenues and areas as priorities: Tulum, Sayil, Bonampak, Playa Las Perlas, La Costa, Xpuhil, Xel-Há, Sunyaxchén, Palenque, Cobá, Chichén Itzá, Chac Mool, Kabah, La Rioja, Huayacán and Avenida 135. Expect work crews or standing water in some lanes if you drive these routes.

What's next

The forecast shared by the municipality calls for intermittent rain of 5 to 25 millimeters, with a chance of lightning.

How to report flooding

  • ChatCun: 998 778 4500, the city's channel for reporting flooding and other problems.
  • 911 for emergencies that put people at risk (stranded vehicles, downed wires, trees on homes).

When you report, include the supermanzana, street and a visible landmark; a photo helps crews find the spot.

While the rain continues

  • Do not cross flooded streets, on foot or by car: you cannot see open manholes or potholes under the water.
  • Do not put trash out outside collection hours. Bags left on sidewalks wash into grates and block drainage, which is exactly what crews are clearing.
  • If there is a grate in front of your home, keep it free of leaves and garbage.
  • Drive carefully, turn on your lights and leave extra distance.
  • During lightning, avoid sheltering under trees or near utility poles.
  • Follow only official city hall and Civil Protection channels for updates.

Much of Cancún's rainwater drains through absorption wells; when they fill with trash they stop working and water can take hours to recede. That is why residents and businesses keeping grates clear makes a real difference every storm.

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